All of us at Melbourne Developmental and Behavioural Paediatrics are committed to protecting our staff, patients and families during this time. We are a specialist paediatric clinic. We do not assess or treat acutely unwell children. We are ensuring good hygiene practices are rigorously followed by all practitioners, staff, patients and families.
Please do not attend if you or your child are unwell with COVID symptoms or have been tested and are awaiting results. We can change your existing appointment to a video consultation. Please call us in the event this occurs or email us of your situation if you cannot get through on the phone. Please place Urgent-Appointment Date/Time in the email subject so that it can be picked up easily.
We are continuing to experience extraordinary demand on our phones during this period. Please be patient and do not hold on. If you leave your number we WILL get back to you. This is expected before the end of the day, or early the next day. Please do not keep calling as it does cause confusion for our staff returning calls. Thank you for your understanding.
If your doctor is working remotely, you will be called approximately one week before your appointment to advise, unless already advised. A remote appointment still requires your child to be in attendance to enable us to submit your claim to Medicare.
Patients and family who are attending are asked to check in at reception then wait in your car if you would prefer. You will then be phoned when your doctor is ready to see you. If you do choose to wait in the reception area, please note we now do not have toys, reading material or magazines available. We do have a TV with ABC for kids. You are welcome to bring your own toy, book etc.
We currently have a maximum of three, including the patient, in the room with the doctor at a time. We are requiring all who attend to have their temperature taken, and to cleanse hands before entering the consulting room. Doctors and reception staff will be wearing a mask. Face coverings will be required for all who are 12 years and older.
We thank you for your co-operation during this challenging time. If you have any questions or concerns, please do not hesitate to speak to our caring reception team.
Please Take Care